Comments on: A Date with the T-Mobile Customer Service Department http://ruhii.com/2008/01/09/a-date-with-the-t-mobile-customer-service/ views-perceptions-reflections Wed, 07 Jan 2009 12:57:27 +0000 http://wordpress.org/?v=MU hourly 1 By: Poonam Sharma http://ruhii.com/2008/01/09/a-date-with-the-t-mobile-customer-service/#comment-24113 Poonam Sharma Fri, 18 Jan 2008 04:39:34 +0000 http://havetoremember.wordpress.com/2008/01/09/a-date-with-a-t-mobile-customer-service/#comment-24113 yeah, In India only 10% companies have toll-free number...one of my friend was insistent that I write that a law be passed that makes it for all companies to have toll-free customer care number. :) Plus wait time on most Indian customer care is 10 times more than American customer cares that run in India. Sad, but true. :( <strong>Ruhi: Yes, I know...it's quite frustrating. Don't worry...I deal with the Indian customer service even after coming here, thanks to the call centers ;) Hope you feel better now.</strong> yeah, In India only 10% companies have toll-free number…one of my friend was insistent that I write that a law be passed that makes it for all companies to have toll-free customer care number. :)

Plus wait time on most Indian customer care is 10 times more than American customer cares that run in India. Sad, but true. :(

Ruhi: Yes, I know…it’s quite frustrating. Don’t worry…I deal with the Indian customer service even after coming here, thanks to the call centers ;) Hope you feel better now.

]]> By: Poonam Sharma http://ruhii.com/2008/01/09/a-date-with-the-t-mobile-customer-service/#comment-24072 Poonam Sharma Thu, 17 Jan 2008 04:16:10 +0000 http://havetoremember.wordpress.com/2008/01/09/a-date-with-a-t-mobile-customer-service/#comment-24072 Yes, it was a lot of sum..so I made several phone calls to customer care. The customer care sucks and the number is not even toll free. I remember waiting for half an hour on phone once. I asked them to cancel my card, even that didn't work until I made written complaints...Eventually I did not pay a single paise. :) <strong>Ruhi: Customer service number's not toll free? Wow! Ask them to pay you for all the money you spent fighting with them! This is so unfair...really. There needs to be a law passed that should make all companies have toll free customer service numbers in India. </strong> Yes, it was a lot of sum..so I made several phone calls to customer care. The customer care sucks and the number is not even toll free. I remember waiting for half an hour on phone once. I asked them to cancel my card, even that didn’t work until I made written complaints…Eventually I did not pay a single paise. :)

Ruhi: Customer service number’s not toll free? Wow! Ask them to pay you for all the money you spent fighting with them! This is so unfair…really. There needs to be a law passed that should make all companies have toll free customer service numbers in India.

]]> By: Ruhi http://ruhii.com/2008/01/09/a-date-with-the-t-mobile-customer-service/#comment-24037 Ruhi Wed, 16 Jan 2008 09:08:05 +0000 http://havetoremember.wordpress.com/2008/01/09/a-date-with-a-t-mobile-customer-service/#comment-24037 @<a href="http://havetoremember.wordpress.com/2008/01/09/a-date-with-the-t-mobile-customer-service/#comment-24033" rel="nofollow"> Poonam Sharma</a>: Wow Poonam...Rs. 38,000 is a lot of money! :o How can they do balance transfer without your consent? Plus, how can they add insurance policy without even asking you? Such thiefs! I guess all of us learn from some sort of bad experience...how to read all the terms and conditions. :( @ Poonam Sharma:

Wow Poonam…Rs. 38,000 is a lot of money! :o How can they do balance transfer without your consent? Plus, how can they add insurance policy without even asking you? Such thiefs! I guess all of us learn from some sort of bad experience…how to read all the terms and conditions. :(

]]> By: Poonam Sharma http://ruhii.com/2008/01/09/a-date-with-the-t-mobile-customer-service/#comment-24033 Poonam Sharma Wed, 16 Jan 2008 08:14:18 +0000 http://havetoremember.wordpress.com/2008/01/09/a-date-with-a-t-mobile-customer-service/#comment-24033 I am sure you would read the fine print if you were buying a house. :) Actually I learnt hard way when I signed for this SBI credit card form a representative had filled for me after taking my details. I was shocked to be charged 38000/- on my first credit card bill without even swiping/using it once! What had happened that I learnt later was: 1. I had given them my existing credit card number. They used balance transfer of 18,000/- (I had zero balance on my existing card)without informing me or seeking my permission. And to think of height of inefficiency, they made the entry on my card twice. 2. That card came with some insurance that I didnt ask for. SBI representative did not even inform me and I signed the form. I was newbie then and I filed online complaint after several frustrating long waits at customer care. It was later resolved. Now I read everything I sign. Hard lesson. I am sure you would read the fine print if you were buying a house. :)

Actually I learnt hard way when I signed for this SBI credit card form a representative had filled for me after taking my details. I was shocked to be charged 38000/- on my first credit card bill without even swiping/using it once!

What had happened that I learnt later was:
1. I had given them my existing credit card number. They used balance transfer of 18,000/- (I had zero balance on my existing card)without informing me or seeking my permission. And to think of height of inefficiency, they made the entry on my card twice.

2. That card came with some insurance that I didnt ask for. SBI representative did not even inform me and I signed the form.

I was newbie then and I filed online complaint after several frustrating long waits at customer care. It was later resolved. Now I read everything I sign. Hard lesson.

]]> By: lallopallo http://ruhii.com/2008/01/09/a-date-with-the-t-mobile-customer-service/#comment-23942 lallopallo Sun, 13 Jan 2008 09:43:36 +0000 http://havetoremember.wordpress.com/2008/01/09/a-date-with-a-t-mobile-customer-service/#comment-23942 Well, as I said, I didnt mind upgrading the plan since I need much more minutes to talk than what I had earlier. <em>Ruhi: Oh, I see :) I don't even use the allotted minutes...</em> Well, as I said, I didnt mind upgrading the plan since I need much more minutes to talk than what I had earlier.

Ruhi: Oh, I see :) I don’t even use the allotted minutes…

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